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Exchange Rate Ref.:
US$1 = RMB$6.5
US$1 = HK$7.8


Online Shopping Guide

Introduction | Shopping Flow | Payment | Shipping | Delivery Method | Inventory Status | Item Return Policy | FAQ

Introduction

Please contact your local dealer/distributor. If you cannot, please use our online store for ordering.
All orders will be shipped by our logistic partner, Buyoyo.com(Wantech Ltd).

Shopping Flow

Through the following steps, you may purchase any item in our site.

1. First you need to put the item(s) into shopping cart
You need to click "add to cart"in the product page. If the quantity order for that item is more than one piece, you need to enter the quantity first. Then, you can click "add to cart" again, the item will be put into the shopping carts.

2. Member Registration
You need to register as buyoyo.com member and then you can make purchase. If you have not been our member, please click ""Register" to be member. If you are member, click "Login".

3. Shopping Cart
Click "Shopping Cart", it shows the name of item and order quantity, click " check out", it will show the detail of the order list, you can change the order quantity. You can enter the exact number of order quantity, then click the button of "Update". You can also cancel any item by a click of "Remove" . After checking the details in the Shopping cart, click "Check Out" to go to payment.

4. Delivery Method and Payment Method
You can choose to receive the item by courier, mail or self-pickup(only applicable for Hong Kong customer). When the total stock amount and delivery charges are confirmed, you need to choose the most appropriate payment method, click "Confirm", then transaction is completed.

Payment

1. PayPal

PayPal is the safer, easier way to pay and get paid online with an email address. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information. Please visit PayPal's official website for detailed information.

Our PayPal account: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

2.Alipay – Online RMB Payment

We accept all kind of online payment from major banks in Mainland China including RMB credit card and debit card. (Rate: US$1=RMB$6.5). Please click here for more details of Alipay.

3.Visa/Master Credit Card

Customer with the payment information will link to the Paypal. We accept Visa/MasterCard/ American Express/Discover even you do not have a Paypal account

Remark: Please go to http://www.buyoyo.com for ordering if you do not have a Paypal account.

4. Offline Payment

We also accept Offline Payment. Using this method, customer can telewire transfer the amount to our provided bank account. Once you complete the payment, please fax +852 25665740 or Email ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) us the Deposit Slip with Order Number marked, or mail to

ITOK Technologies Ltd.
Rm. K, 11/F, Kwun Tong Ind. Centre, Phase 1,
472-484 Kwun Tong Road, Kowloon, Hong Kong
Attn: Trends Audio Account Department

Customer should take care of the relevant service charges from the banks. (e.g. The Amount the customer need to pay = Order amount + any banking service charges)

USD Telewire Transfer

For Oversea Customer, please telewire transfer the amount to our provided US dollar bank account.
The exact amount in HK Dollar of the order should be received in our side. (With fixed Exchange Rate US$1=HK$7.75)

Bank Name :

The Hongkong & Shanghai Banking Corporation Limited(HSBC)

Bank Address : Kwun Tong Branch 1 Yue Man Square Kowloon Hong Kong
HKD & USD S/A : (004)411209315838
Merchant Name : Wantech Ltd
Bank Code : 004
Swift Code : hsbchkhhhkh

RMB Direct Deposit

The exact amount in HK Dollar of the order should be received in our side. (With fixed Exchange Rate : HK$110= RMB$100)

Bank Name :

INDUSTRIAL AND COMMERCIAL BANK OF CHINA

Bank Address : Guangzhou, Kang Le Branch (Post code: 511400)
RMB S/A : 3602016101032462566
Account Name: Ho Wing Kwong

Hong Kong Dollars Direct Deposit

For Local Customer, please transfer the total amount to our HSBC account as follows:

Merchant Name :

Wantech Ltd

Bank Address: Kwun Tong Office 1, Yue Man Square Kowloon
Bank : Hong Kong Bank (Bank Code: 004)
Saving Account : 411209315838

After the payment confirmed, we will handle the order immediately. If we do not receive the payment within 14 days, the order will be cancelled and we will inform you with email.

Shipping

Shipping Charge for all products are measured in kilogram(kg). The tracking number is provided for each shipment.

Remarks :
1) We do not accept the delivered address in GPO Box. If the items are returned because of the unknown address, customers should pay the delivery charges.
2) If you choose “Air Mail” for 5kg shipment or above, we may determine to upgrade to "Courier" shipment method without any additional charge.
3) For Hong Kong & Macau address, Free Shipping for orders of HK$300 (US$39) and above.
Example:
Shipping Charge Calculation:
1.Audio Cable
Cable

QB-773

CQ-553

iPhone to RCA

3.5mm to RCA

Weight

0.5kg

0.5kg

0.5kg

0.5kg


2.Products
Model

TA-10 Series

PA-10 Series

UD-10.1 Series

PW-10

Weight

1kg

1kg

1kg

2kg


3.Hi-Fi systems
Combo

BA-10

Combo 1

iCombo

Combo 10

Combo 12

Combo 14

Weight

4kg

4kg

4kg

4kg

4kg

4kg


4.Speakers
Model

SA-10

Weight

9kg


- Countries of region

Remark:
If you choose “Air Mail” for shipment, we may determine to upgrade to "Courier" shipment method without any additional charge. Please mark “Air Mail Must” in the note if you do not want to change the shipment method.
Region Method

Total Weight(kg)
and Shipping Charge(US$)

0.1 <-- 1 1 <-- 2 2 <-- 5 5 <-- 10 10 <-- 20 20 <-- 45 45 <-- 70

HK

Courier $3 $4 $8 $8 $8 $8 $8

A

AirMail $13 $23 $51 $72 $72 $72 $72
Courier $10 $17 $31 $52 $52 $52 $52

B

AirMail $13 $23 $51 $72 $72 $72 $72
Courier $18 $23 $36 $52 $52 $52 $52

C

AirMail $14 $25 $77 $165 $165 $165 $165
Courier $24 $31 $51 $82 $82 $82 $82

D

AirMail $14 $25 $77 $175 $175 $175 $175
Courier $27 $33 $62 $92 $92 $92 $92

E

AirMail $16 $29 $77 $199 $199 $199 $199
Courier $39 $39 $154 $225 $225 $225 $225
Delivery Method


Hong Kong

Self Pickup:
When we well prepared your ordered products, we will email Order Shipping/Pickup Notice to you to collect the items from our company within the office hour.

ITOK Technologies Ltd.
Rm. K, 11/F, Kwun Tong Ind. Centre, Phase 1,
472-484 Kwun Tong Road, Kowloon, Hong Kong

Monday - Friday

9:00am - 6:00am

Saturday 9:00am - 1:00am
Sunday and Hong Kong Public Holiday Closed

1. If you authorize someone to take the order for you, please inform our Customer Representative first by phone or email.

2. All the Self Pickup items should be taken from the Customer Services Centre within one month (based on the date of Order Shipping/Pickup Notice confirmation). Otherwise, we will handle the order; the charged amount will not be refunded.

By Courier:

It covers the whole Hong Kong Island, Kowloon Peninsula and the New Territories (except village). In normal condition, the product can be received within 1 - 2 working days upon receipt of Order Shipping/Pickup Notice.

International order:

By International Express Courier:
For any destination outside Hong Kong, we use the international Express Courier, like DHL, SpeedPost, DPEX (EMS) or the Hong Kong Post's Air Mail for delivery.
Customers should be responsible for the custom duty and any relevant tax. As the Customs of different countries have their own regulation, customer should be clear that whether the ordered item is under the group of restrictive items. If the Customs suspected the content of the item and confiscate it, we will not bear any responsibility for this case.

By Express Courier:
For Asian, North American and European destination, in normal situation, the order can be received around 3- 5 working days after you receive Order Shipping/Pickup Notice. For other country destination, in normal situation, the items can be received around 7 working days after sending out.

By Registered Air Mail:
For the Asian, North American and European destination, the order can be received around 5-10 working days after you receive Order Shipping/Pickup Notice. For other country destination, the orders can be received around 8-15 working days after sending out.

Remark: It generally takes about three months for investigation in case the order is lost in route if you select Registered Air Mail.
Inventory Status

All items are “In Stock” .

1. Pre-Order: For item with "Pre-order" status, it means that the product has not been released yet but accepting pre-order. Upon the arrival of the pre-order item(s), the order will be packed and sent out. (Note: For default option, any order including both pre-ordered items and items in stock, the order will be sent out on the date when the pre-ordered item(s) are ready. In this case, if you want to receive the pre-ordered item(s) separated from In Stock items.) The relevant delivery charges will be based on delivery times and will be responsible by customers

2. In Stock: For item with " In Stock" status, it means we have inventory for that item, then we will process the order immediately.

Example (i) : Order Arrival Time = 1 Working day + Delivery Time

Remarks : For the order with both "In Stock" item and "Pre-order" item, the arrival time is based on the availability of the "Pre-order" item.
Item Return Policy

If you find the received item(s) has defects or is wrongly delivered, please contact us by email within 30 days after receiving the order. We would issue RMA(Return Merchandise Authorization) for this defective item(s). Upon receipt of the RMA order confirmation, please return the damaged/defective items to us securely packaged and wrapped within 5 working days.

Our company address is as follows:

ITOK Technologies Ltd.
Rm. K, 11/F, Kwun Tong Ind. Centre, Phase 1,
472-484 Kwun Tong Road, Kowloon, Hong Kong
Trends Audio Customer Services Department

Please provide us the following details along with your shipment :
1. RMA number
2. Product ID. & Product name
3. Reason for return

The Customer should pay the respective postage fee. We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.

Once we received the product, we repair or replace the defective item(s) and send back the good one within 14 working days..
FAQ

Q1. Do I need to register before making purchase ?
Yes. The registration procedures are very easy. You simply need to fill out personal data to be our member. , Please refer to Shopping Flow.

Q2: If I choose to receive the order by overseas courier or Registered Air Mail, will Custom Duty be included in the postal charges?
No. Customers should pay the relevant Custom Duties. As the practice of Customs Duty or Import Tax are different among countries. For more details, please ask your local Custom Department.

Q4: What currency you are using ?
US Dollar.

Q5: Can I cancel an order ?
No, you cannot. Thus, you have to make sure the order quantity and amount is correct before submitting the order.

Q6: I mistakenly ordered the item twice; can I cancel this repeated item?
Please inform us within ONE working day. The item cancellation cannot be arranged if the product has been reserved in your order

Contact Us:
If you have any other query on the delivery and charges, please email us This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us within office hours: +(852) 2304 0730
 
Reviews

Trends Upgrade
Image Marc Philip at magazine-audio.com in English "…suggest to anyone with a modest budget who wants to buy a sound system of audiophile quality worthy of the name”